Case Studies

Care at home for stroke patient

Jack and Adele Lucas contacted Health Professionals Homecare with regards to setting up a care at home service for their uncle, Mr Carson who was due to be discharged from hospital following a serious stroke.

Our Involvement

Prior to being discharged from hospital, our Registered Manager, Michele Jogee, visited Mr Carson to fully understand his care needs and also to assess how Health Professionals Homecare could deliver the appropriate care plan. Michele also met with the client’s Occupational Therapist and Physiotherapist to discuss and consider what equipment and adaptations were necessary for the client once returned home. When the discharge date was agreed, Michele arranged to accompany by our assigned carer on their first shift to the client's home. This ensured that everyone was confident with their duties.

Michele is very closely involved with the client and their families to ensure everything is working well for all parties. By the time the care plan was concluded, Mr Carson was progressing extremely well.

Testimonial

From Jack & Adele Lucas

I have waited a while before writing.

Because it was important that I put some distance between the support and care we received from Michele and her team in the autumn...compared to that we are currently receiving from independent privately sourced live-in carers.

There is no comparison!

Health Professionals Homecare -HPH - wins hands down.

Long before we appointed HPH I went through a rigorous screening process, evaluating the pros and cons of each agency we approached.

My uncle was in hospital recovering from a serious stroke and it was important that we put in place for his return, care that was akin to nursing, but would also monitor him 24 / 7 once he was home.

When in due course we appointed HPH, it was with total confidence, even before the care team had come through the door. Michele had visited my uncle in hospital twice, preparing a detailed report having met with the medical team, the OT and Physio to ensure her staff would be fully briefed before taking up residence.

Beyond of course the excellent care my uncle received once home, as importantly, Michele was on hand, either in person or phone, especially late into the night when required to advise, supervise and give comfort to us all.

I have total confidence in recommending HPH to any close relative addressing the needs of their loved ones requiring post hospital support. It is a difficult time for the family in these circumstances as well as the patient, so please accept this endorsement from someone who has demanded the utmost along the way.

Thank you Michele, and your wonderful team.

—February 2017