Care Quality Commission
Our adherence to CQC Standards as a fully regulated service
We are regulated by the Care Quality Commission for both our nursing service and care at home. Unlike most care agencies, we have a specialist nurses service so in position to provide both nurses and carers to you at home with the greater London area.
We have been awarded 'Outstanding' by the CQC (Care Quality Commission) for Caring for our St Johns Wood Office in London. And impressively, we rank with the 1% of 80,000 companies that have achieved this prestigious rating.
How do we compare?
(Health Professionals Homecare is registered, and therefore licensed to provide services, by the Care Quality Commission (Provider ID: G600002031). For more information, please visit www.cqc.org.uk)
We are also BUPA Insurance Accredited and a member of the United Kingdom Homecare Association.
What the Care Qaulity Commission says about us
Is the service safe?
The service was safe. There were sufficient staff to ensure that people's needs were met.
Staff were aware of different types of abuse and what steps they would take if they had safeguarding concerns.
People were supported to have their medicines safely.
Risks to people who use the service were identified and managed effectively.
Is the service effective?
The service was effective. Staff were supported through induction, supervision, appraisal and training.
Staff understood the principles of the Mental Capacity Act (2005) and supported people to make decisions appropriately.
People were supported with food and drink appropriately.
The service worked with health and social care professionals to ensure people's needs were met.
Is the service caring?
The service was caring. We observed caring and positive interactions between staff and people who use the service.
People were treated with dignity and respect.
People were encouraged to develop and maintain independence.
Is the service responsive?
The service was responsive. People's need were assessed prior to care being delivered by the service.
Care plans detailed the support people required and how to meet their needs.
People and their relatives knew how to raise concerns and complaints and these were investigated and responded to in line with the provider's complaints policy.
Is the service well-led?
The service was well led. The quality of the service was monitored.
The service had a positive open culture which continuously strived to improve.
Relatives and staff spoke positively of the registered manager and the management structure.