"Thank you again for organising Vivian. She was incredibly helpful and so supportive. An excellent nurse. I feel very fortunate. She provided me with reassurance and great advice."
— Mr M, Emergency Wound Care Patient
Immediate Response to Urgent Care Requirements
At HP Homecare, we understand that illness or accidents can occur unexpectedly, often requiring immediate medical attention. Our dedicated team is available outside of normal hours, including weekends and bank holidays, to attend promptly to urgent care requirements.
The Unexpected Skiing Accident
On a Sunday morning, we received an enquiry from a gentleman who had suffered an injury whilst skiing during the half-term holiday. He had taken a severe fall, injuring his thigh quite badly, necessitating immediate surgery in France before returning to London.
The Situation:
Urgent wound care required following surgery abroad
Weekend enquiry received
Required specialist trauma and wound care expertise
Immediate attention needed within 24 hours
Upon returning to London, Mr M contacted HP Homecare seeking professional nursing care for his wound. The French surgeon had advised that his wound required re-dressing every other day, necessitating specialist clinical expertise.
Read on this case.
Professional Clinical Care Delivery
We immediately arranged for Vivian, one of our experienced Registered Nurses with expertise in tissue viability and wound care, to visit Mr M the very next day. Vivian's flexibility and readiness to respond on short notice exemplifies our commitment to providing timely clinical care.
Comprehensive Wound Management
During her visit, Vivian provided several essential clinical services:
Thorough Wound Assessment - Examining the surgical site to evaluate healing progress and identify any potential complications
Professional Wound Dressing - Applying appropriate dressings using sterile technique to prevent infection
Personal Care Support - Assisting Mr M with showering and personal care while protecting the wound
Clinical Guidance - Providing expert advice on elevating his leg to minimise swelling
Emotional Reassurance - Offering professional reassurance about the healing process
Vivian and Mr M arranged a follow-up visit for the following week, after his scheduled appointment at a London clinic, to remove the sutures and further assess the wound's healing progress.
The Patient Experience
Mr M was extremely satisfied with our service, highlighting three key aspects of his experience:
Seamless Process
Despite contacting us on a weekend, Mr M experienced no delays in arranging professional care, with a specialized nurse visiting within 24 hours of his request.
Efficient Service
Our streamlined approach meant that all aspects of care were coordinated efficiently, from the initial assessment to planning follow-up care.
Increased Confidence
The professional care provided by Vivian significantly boosted Mr M's confidence about his injury, wound care, and the overall healing process.
"I feel very fortunate. She provided me with reassurance and great advice."
This testimonial reflects our commitment to not only providing clinical excellence but also addressing the emotional and psychological aspects of recovery through reassurance and clear communication.
Clinical Perspective: Vivian D., RN
About Vivian
• Registered Nurse
• Specialist in Trauma Nursing
• Emergency Care Expert
• Wound Management Specialist
"I feel rewarded when I can provide urgent care at short notice. The flexibility at HP Homecare allows me to be there when patients need it most."
Clinical Assessment & Care Details
In my capacity as a registered home nurse with extensive trauma nursing experience, I was assigned to assess a client with a traumatic wound following a skiing accident in France. The patient had sustained a deep cut injury to the anterior right thigh requiring immediate attention.
Initial Assessment Findings
Wound healing well with non-dissolvable stitches
No signs of infection or exudate
No redness or warmth in surrounding tissue
Expected post-operative swelling present
Treatment Provided
Previous dressing removal and wound cleansing
Application of new primary dressing pad
Waterproof film dressing for shower protection
Careful reapplication of knee brace
Patient Education & Follow-up
Guidance on mobilization to prevent PE complications
Instructions for leg elevation using pillows
Education on monitoring infection signs
Scheduled follow-up for suture removal
Clinical Outcomes & Service Flexibility
This case exemplifies HP Homecare's ability to provide responsive, high-quality clinical care for urgent situations. Our clinical visits can be arranged at any time for clients across London, addressing a wide range of healthcare needs:
Administration of medicines
Wound care and dressing changes
Support through acute medical conditions
Catheterisation procedures
Accompaniment to hospital appointments
Support during radiotherapy or chemotherapy
Key Service Benefits Demonstrated:
Round-the-clock Availability - Our team can be contacted at any time, including weekends and evenings
Rapid Response - Ability to arrange clinical visits within 24 hours of initial contact
Specialised Expertise - Access to nurses with specific clinical skills matched to patient needs
Continuity of Care - Coordinated follow-up visits to ensure optimal recovery
Patient-Centred Approach - Focus on both physical recovery and emotional reassurance
Require Urgent Medical Care at Home?
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