What's Behind This 5-Star Testimonial?

Why a Private Nursing Service Was Needed

About a year ago, Dr Webster—who practises privately in Kent—contacted us seeking a private district nursing service for the elderly mother of one of his patients. With community district nursing resources increasingly overstretched and limited nationwide, Dr Webster wished to ensure that his patient's mother could receive the level of clinical attention and continuity of care she required at home.

Arranging the Visits

HP Homecare proposed a series of Clinical Nurse Visits, each lasting up to two hours, depending on the patient's specific needs. This could include:

• Wound Care
• Administration of Subcutaneous or Intravascular Injections
• IV Medication Delivery
• General Clinical Assessments

Initially, Dr Webster requested two or three visits per week to address the elderly lady's leg wound. As her condition improved, the frequency of visits was gradually reduced. Throughout this process, the visits were performed by Ingrid, a Registered Nurse with specialist training in tissue viability who also works at a private hospital in central London.

Key Clinical Interventions

Specialist Wound Management

Ingrid drew on her tissue viability expertise to monitor healing progress, apply dressings, and adjust care as needed. Her approach proved crucial to the wound's full recovery.

Monitoring Overall Health

Although the primary concern was the leg ulcer, Ingrid regularly checked for signs of other potential issues, especially given the patient's advanced age of 102 years.

Personal Rapport

Over time, Ingrid built a strong relationship with both the patient and her family, eventually continuing a weekly clinical visit even after the wound had healed to ensure no new concerns went unnoticed.

Supporting Dr Webster and the Family

Dr Webster found it immensely valuable to have regular updates from us:

• Timely Communication: Since he could not observe the patient's wound himself every week, our detailed reports allowed him to track her progress remotely.
• Streamlined Coordination: We maintained open lines of communication with the patient's family as well, ensuring that everyone stayed informed about each stage of her healing.
• Reliable, Professional Service: The consistency of our visits, combined with prompt responses to any questions, demonstrated the efficiency and dependability Dr Webster was seeking.

Outcome

Thanks to Ingrid's dedicated visits, the wound healed completely, and the patient continues to receive ongoing weekly checks to maintain her overall health. Dr Webster, the patient, and her family all benefit from this extra level of reassurance, as any new developments in the patient's health can be addressed swiftly.